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HIVE Managed Services by BCOS

Visibility. Security. Intelligence. Welcome to the HIVE

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Hive is not just a managed services offering; it's a smarter way to run your ATM, ITM, branch, and vendor ecosystems. Every module is designed by former bankers and channel experts to eliminate inefficiency, reduce technical debt, and create real operational ROI.

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Other providers sell uptime.  We deliver outcomes.

HIVE Managed Services
Holistic Intelligence for Visibility & Efficiency

 

 

 

 

 

 

Running a financial institution requires constant attention to compliance, security, technology, and operational efficiency. Managing vendors, contracts, and equipment while ensuring seamless service for customers is a never-ending challenge. That's where BCOS comes in.

With our Hive Managed Services, we take on the heavy lifting so your institution can focus on growth, customer and member experience, and strategic priorities - without getting bogged down in operational complexities.

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BCOS solutions aren’t just a service cost—they’re an investment in efficiency. Our clients consistently see cost savings and operational improvements that outweigh their expenses.

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1 

HiveShield

  • CrowdStrike integration, USB lockdown, OS Patching, and customized firewall configuration

  • Monthly security posture reporting

  • Compliance-driven, hardened endpoint protection for self-service and branch

2

HiveSight

  • Early detection of terminal degradation or repeat failure patterns

  • Prevents downtime and avoids service SLA breaches

  • Reduces repeat dispatches and improves uptime quality

3

HiveFlow

  • Forecasting, replenishment, reconciliation, and cash overage reduction

  • Reduces float and CIT costs with smarter algorithms

  • Integrated with SmartJournal and vendor processes

4

HivePulse

  • Fleet financial analytics reporting, ROI, and asset performance analytics

  • Predictive insights on fleet operations and customer/member engagement

  • Custom dashboards for boards, C-Suite, and ops leaders

5

HiveLink

  • Unified dispatch portal for all ATM/ITM/TCR vendors

  • Asset tagging, ticket escalation, SLA enforcement

  • Centralizes incident reporting, work order tracking, and contract visibility

6

HiveJournal

  • Stores, indexes, and retrieves ATM/ITM journals

  • Streamlines disputes, audits, and reconciliation

  • Secure, compliant, and integrated with incident workflows

7

HiveLocate

  • Proprietary location scoring algorithm

  • Uses behavioral, traffic, and engagement data to rank locations

  • Optimize new deployments and relocation strategies

8

HiveMind

  • Access to real channel experts; former bankers and technologists

  • Strategic planning, tech stack optimization, vendor negotiations, and PS staff augmentation for project on time and on task completion

  • Acts as an extension of your team with true advisory engagement

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Why BCOS Managed Services?

✅ Strategic Partnerships - We're more than a service provider; we're your partner in achieving operational excellence.

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✅ Customized Solutions - Our services are tailored to fit your institution's unique needs and goals.  We are provider agnostic, so no matter your hardware provider, we work with all of them and ensure they are meeting their contractual obligations and your branch and self service channels are at their peak performance.​

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✅ Expertise You Can Trust - With a team of former bankers, we understand the intricacies of financial operations and technology management.

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With BCOS Managed Services, your team can spend less time on day-to-day headaches and more time focused on what truly matters; your customers and members.

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