Dispute Management

End-to-End Visibility

Instantly access complete transaction trails - from ATM, ITM, and Teller - to identify and verify disputed transactions with confidence.​​

​

Faster Resolution Times

Equip your operations and branch teams with the data they need to close cases faster and reduce customer friction. ​

​

Audit-Ready Documentation

Automatically log actions, decisions, and supporting data for easy compliance with regulatory and internal audit requirements.​

​​

Workflow-Driven Case Management

Built-in dispute lifecycle tracking, from claim to resolution, ensures consistency and accountability at every step.

​​

Customizable Rules & Automation

Set thresholds, triggers, and notification paths to match your institution's dispute policies.

​

Integrated with SmartJournal's Full Ecosystem

Seamless access to reconciliation data, transaction logs, and reporting across all supported endpoints.

​​

ATM Grouping

Groups terminals for easy assignments and bulk operations.